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Bank of America

- Star Review

Last Updated: 8/28/2009

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Bank of America Star Rating

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Online banking simplifies all of our lives. Where would we be without instant online account viewing, online bank statements and bill pay from the comfort of our own computer? Good questions, and our team wanted to find you the best of the best. Bank of America was one of the first banks we took a look at, and we liked what we found here, but continue on for our entire experience below.

What's New Bank of America?

Add It Up - Earn up to 20% cash back on your purchases
Keep the change - every purchase gets rounded to the next dollar and the difference gets put into a savings accoutn
Transfer money quickly and easily to anyone with Online Money Transfers, just click and send

Star Reviews Favorite Bank of America Feature:

We really liked Bank of America's "Keep the Change" program. When you enroll in this program, every purchase you make with your Visa Check Card is rounded up to the nearest dollar. The difference between that dollar amount and the amount of your actual purchase is the money is placed in your savings account. A nickel here, a dime there – it all adds up. It's priceless for those who have a hard time putting money into savings.

About Bank of America Online Banking:

Bank of America is old-world banking made new. They are one of our nation's very first financial institutions (one of the first three, actually), offering modern day products and services to its millions of customers.

Navigating the Bank of America Website:

Our first impression when hitting the Bank of America landing page was, "Where in the world do we start?" There's just so much there. Yes, the website is broken down into sections, but for some reason that's not completely apparent at first and you get an initial feeling of being overwhelmed.

Once you have time to brace yourself and actually take in the entire Bank of America home page, it's not hard to find what you're looking for. Links for checking accounts, credit cards, savings accounts, CDs, mortgages, home equity loans and more are all available from the landing page.

When you click on the links you're interested in, you may find a slight delay in being taken to the actual product you want to read about. The pages on the Bank of America website, while easy to navigate, did load rather slowly. This is a considerable problem when looking at numerous products and services (as each one has main categories and then sub-categories for each specific product offered).

Speaking of overwhelming – the sheer volume of products and services offered by Bank of America is enough to drive anyone to the edge. Researching checking accounts alone, you'll find there are five different kinds to choose from. And credit cards? There's more than 400 of those to look at.

On the bright side, with all of the products offered by Bank of America, it's nearly impossible not to find one that fits you perfectly.

What Bank of America Offers:

Checking accounts
Savings accounts
CDs
Money Markets
Mortgages
Home equity loans
Investment products
Student banking options
"Keep the Change" savings programs
"Add It Up" program - allows you to earn up to 20% cash back on your purchases
Credit cards

Bank of America Online Banking Fees:

$0 online bill pay
$0 monthly maintenance fee for regular checking accounts
$25 monthly maintenance fee for Advantage with Tiered Interest checking accounts if balance is below $10,000 for all combined checking and savings accounts
$0 maintenance fee for student checking accounts
$0 ATM fees
$10 monthly maintenance fee for money market savings accounts, $0 if balance is above $5000
$35 overdraft fees
$30 stop payment fee (waived in Advantage with Tiered Interest Checking accounts)

Bank of America Customer Support:

Bank of America offers customer support via phone and an extensive online help database. We were really impressed by the fact that the company has dedicated numbers for English-speaking customers, Spanish-speaking customers and customers requiring TDD assistance. However, getting to speak with a live rep does require some hoop jumping via their automated system. Plan on it taking at least 5 to 10 minutes before you're connected to an actual person. We would have really liked to see an email support option for those who'd rather shoot off an email than wait around on the phone, but that wasn't available from the website. However, there are enough resources and links to keep you busy reading, if you have the time, that is.

Upside:

Wide variety of products and services, reasonable fees, unique programs.

Downside:

A bit overwhelming.

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Bank of America Member Reviews

Member Rating (based on 7 reviews)		See all 7 reviews

Leave a Comment GoTo Star Review GoTo Bank of America

Best Online Banking

by Guest

In the past I was with Chase and Citibank and Bank of America's online banking is by far the best. I love the fact that can see pending transactions not only when using your debit card, but also a credit card. It's the only bank I've ever encountered that lets you view pending credit card transactions. In addition, the interface is easy and intuitive to use.

best online banking

by flipHouse who has written 2 reviews and is trusted by 0 members

i have used 2 other online banks and boa is by far the best interface and service. rates and other stuff is standard but their online banking is way ahead of everyone else.

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Love online banking here

by twilight2088 who has written 15 reviews and is trusted by 0 members

I absolutely love online banking with Bank of America. It is completely secure, it always asks for a password and a site key. I like that I can link together my checking and my savings account through the website. All I have to do to access either account is just a simple click and it loads the information. I can also transfer money between my account. I love the convenience of doing banking online because I don't have a lot of time to go to the bank directly. They always have very nice customer service if I need help, but everything on the website is pretty user-friendly. It also lets me pay my B of A credit card bill directly from my checking online so I can avoid any fees!

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