I always have gone to Borders to get any of my books. I have always felt that the people inside the actual stores are a lot nicer than some other book store chains. I have ordered several books online and they have held them for me right away inside the actual store. They also send me a confirmation e-mail to let me know that my book is being held and it is in the store. I also think that they have really great prices on their books. Most of the titles that I have bought have been new and up to 40-50% off of the cover price. The books I buy are always in really great condition and I have never had a problem with ordering online, it always gets to me in a timely manner.

I had a return to do at Borders Store with the receipt. Before they told me that I had to have to original credit card (so yesterday) they marked the books as returned. Because of this I was forced to take store credit. I understand that this deceit is their normal business operation. Why not just tell me before they mark the receipt?

Borders.com is an great site to shop for books at. Sure it lacks the coziness of the brick and mortar stores but you just can't get that coziness online.
The tabs on the website are very easy to use. Even a kid can navigate this site to browse quite easily.
The search feature is very easy to use and lets you distinguish your search by several different categories of media (books, dvd, author, etc).
They also offer a free "Rewards Program" that also works online. Another neat little feature is "send to friend". See a book a friend might like? Borders will let you send the page to a friend with a personal message.
Shipping was fairly fast when I ordered.