I have been with boxedart for 5 or 6 years I guess. the "BA ripped me off guy" sounds like he did goofed and is blaming the vendor. Here's their info on cancelling (or how to not automatically renew at all):

http://www.boxedart.com/phpshop/faq.php

3-8 Will my BoxedArt subscription renew automatically?
This will depend on how you set your subscription up when you join BoxedArt, however if you choose a renewing subscription, then this can be cancelled from recurring at any time. First, a credit card transaction will never automatically renew. However if you select a paypal subscription and would like to later cancel the subscription before it rebills, you can do so by following these instructions:

Simply log into paypal.com, and click on the “all activity” link. Next, from the drop down box labeled “show”, select “subscriptions”. Choose a large enough date range to back at least as far as your original purchase, and then click search. Once the search results appear, click on the subscription details, and then on the cancel button within the subscription details. That’s all you need to do to cancel your paypal subscription prior to your expiration date before it renews at the end of your term. If you have created a subscription that has renewed because it was not cancelled before the end of a term, then this cannot be refunded.

BE WARNED! Well, they just ripped me off… It was never clear that when you join for a year’s membership THE SUBSCRIPTION AUTOMATICALLY RENEWS. There is no way to cancel your subscription on BoxedArt’s website… you apparently have to do this another way. If you forget to do this before your 365 days are up, you won’t even get an email warning such as “you subscription is about to renew” a few days before they charge you… You’ll just get a “hey thanks for renewing” email out of nowhere! Gee, thanks for the warning guys. With the economy being what it is right now — people need a bit more control over their expenditures. And if you kindly reply to their “thanks for the renewal” email, asking them to close your account and issue a refund for the charge you never knew was coming, you’ll get a big fat “NO”. This site is useful for templates, but their customer service is crap and they WILL rip you off with their renewals. BE WARNED!