When I needed a smaller loan and did not want to go through sallie mae due to recent inquries, I decided that I wanted to go through this company. The customer service is great and their is a site where is show your actual student loan information, as well as the payment place where you can pay online. The customer service is helpful, and if you call ahead you can also get your payments paid later without penality. Overall, this is a great company if you need a smaller loan to help with other college expenses.