JR

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Last Updated: 4/1/2009

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$529.00 - Sony HDR-XR100 80GB HD Handycam Camcorder

When you buy electronics online, sometimes the price savings can mean the difference between being able to afford the product or not. Online shoppers have great variety when it comes to online electronics stores so the team at Star Reviews picked a handful of the most frequented online electronics retailers and reviewed them for your convenience. JR.com is a great website if you are looking for electronics online. Read the review below to find out what we thought about JR.com compared to other online electronics stores.

What’s New?

Fall Camera Expo for discounts and savings on cameras
Free limited edition poster with the purchase of select CDs
Interactive online electronics blog

Our Favorite Feature:

Our favorite feature of JR.com is their company blog. Online shoppers can read the latest buzz about new technology and interact & share ideas and information with other people who have the same interests. The JR.com blog also discusses new music so that online shoppers are on top of the latest album releases and new artists. Site users can subscribe to the blog via email to make it even easier to keep up.

The JR.com Experience:

When you enter the home page of JR.com, you immediately notice there are good product deals and promotions splashed on the page in many areas. We noticed a notebook computer for $379.99 and digital memory cards for just $9.99. The products are organized into several categories including Audio, Video, Cameras, Computers, Software, Office, Games, Movies, and Music. Within each category there are several subcategories to make website navigation easier if you are looking for a particular product. Online shoppers can filter their searches by category, brand name, special offers, most popular, price, advertised specials, availability, and more.

There are several sections for the budget-minded shopper such as the Clearance section, the Price Drops section, the Free Shipping section, the Promotions section, and the Rebates section. These special offers are designed to help online shoppers save money. JR.com also has a department dedicated to ‘Refurbished’ items so that customers can buy electronics online while still saving money.

The JR.com return and refund policy is a bit less strict than its online competitors. Online shoppers have a maximum of thirty days to return items while in-store shoppers must return technology items within 14 days. Certain items are subject to re-stocking fees if they are returned. The schedule of re-stocking fees wass not available at JR.com at the time of this review.

JR.com Features:

Multiple promotions, discounts, and specials on products
Sells some refurbished merchandise
Easy search for items by keyword
30 day return policy for items purchased online
“Hot Deals” newsletter that online shoppers can subscribe to
JR.com interactive blog

JR.com Pricing:

Price Comparison	Best Buy	Circuit City	Ritz Camera	JR Electronics	Radio Shack	Fry's
Kingston SD Memory Card 2GB	14.99	119.99	10.09	4.99	12.99	7.99

Customer Service:

JR.com offers a comprehensive self-help section with an FAQ designed to answer many of the common questions that online shoppers have. Additionally, online shoppers looking to buy electronics online can contact a toll free phone number for assistance from live representatives at JR.com. When calling JR.com, we were able to reach a live representative within 3 minutes. The representative answered various questions related to products and customer service issues in a friendly, professional manner.

Upside:

JR.com offers a large selection of electronics online at great prices. Most of their prices are better than all of their online competitors which we reviewed. Price is a deciding factor for many online shoppers, so low prices set JR.com apart from the competition.

Downside:

JR.com charges re-stocking fees which are undisclosed at the time of this review.

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BAD CUSTOMER SERVICE

by cminca who has written 1 reviews and is trusted by 0 members

Screwed up my order and shipped the wrong format, fullscreen as opposed to wide, DVD's. Asked for an exchange to correct the issue and was told it was my mistake. I showed them how they were wrong and I had ordered widescreen so they finally, 3 days later, said I could exchange 3 of the 4 but that last one was my fault. Not worth dealing with that kind of stupidity.

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